Shipping policy

Processing Time
All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. In that case, you’ll be notified by email.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after processing):

- Standard Shipping (US): 9–14 business days

Delivery times are estimates and not guaranteed.

Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 24 hours to update.

Incorrect Address / Undeliverable Packages
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned to us as undeliverable, additional shipping fees may apply to reship the order.

Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package is lost, contact the shipping carrier directly with your tracking number.

Contact
For shipping-related questions, contact us at:
team@tersamati.com

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